Customer Care
Terms of Service
Last updated: September 14, 2025
These Terms of Service explain the rules and conditions that apply when you visit the Dainese website, browse products, create an account, place an order, or use any store service offered through our online store.
Overview
Throughout these Terms of Service, “Dainese,” “we,” “us,” and “our” refer to the Dainese online store. “You” and “your” refer to the customer, visitor, account holder, or user of this website.
By using this website or placing an order, you agree to follow these Terms of Service and any store policies referenced on this website.
Acceptance of Terms
By accessing the Dainese website, browsing products, creating an account, submitting information, or completing a purchase, you confirm that you have read, understood, and agree to these Terms of Service.
If you do not agree with these terms, you should not use the website or place an order.
Online Store Terms
You may use the Dainese website only for lawful shopping, browsing, account, and customer service purposes. You agree not to misuse the website, interfere with its operation, or attempt to access areas or systems without permission.
- You must provide accurate and current information when placing an order.
- You must not use the website for fraudulent, harmful, or unauthorized activity.
- You are responsible for keeping account login details secure, if an account feature is used.
- We may refuse service, cancel orders, or restrict access if misuse is suspected.
Product Information
Dainese works to present product descriptions, images, colors, sizes, availability, and other product information clearly and accurately. However, website content may contain errors, omissions, or differences caused by screen settings, updates, or availability changes.
Product images are provided for shopping reference. Actual product details may vary slightly depending on style, material, size, color, or product update.
Pricing & Availability
Product prices, promotions, availability, and product details may change without prior notice. Dainese may correct pricing or product information errors at any time, including after an order is submitted.
If an item becomes unavailable or an order cannot be fulfilled, we may contact you, adjust the order, cancel the unavailable item, or cancel the order as needed.
Orders & Payment
When you place an order, you agree to provide complete and accurate billing, shipping, contact, and payment information. Order confirmation does not mean that an order has been accepted or shipped.
Payment must be authorized before an order is processed. Dainese may refuse or cancel an order if payment cannot be verified, if information appears inaccurate, or if the order appears to violate these Terms of Service.
Shipping Reference
Dainese offers Free Worldwide Shipping as described in our Shipping Policy. Shipping timelines, order processing, delivery estimates, tracking updates, customs handling, and related shipping details are explained in the Shipping Policy.
Please review the Shipping Policy before placing an order so you understand how shipping is handled.
Returns Reference
Dainese offers 30 Days Free Returns for eligible items as described in our Return Policy. Return eligibility, item condition requirements, refund timing, exchanges, and return instructions are explained in the Return Policy.
Customers must contact customer service before sending any return. Returns sent without prior instructions may not be accepted.
Account Information
If account features are available, you are responsible for keeping your account information accurate and your password confidential. You are responsible for activity that occurs through your account unless unauthorized use is reported and verified.
Contact us if you believe your account information has been used without permission.
Prohibited Uses
You may not use the Dainese website or store services for unlawful, abusive, harmful, or unauthorized purposes.
- Submitting false, misleading, or fraudulent information
- Attempting unauthorized access to website systems or customer accounts
- Uploading or transmitting malicious code, spam, or harmful content
- Interfering with website security, performance, or normal operation
- Using store content, product information, or images without permission
- Violating applicable laws, regulations, or the rights of others
Intellectual Property
Website content, including text, images, graphics, logos, layouts, product names, product descriptions, and other materials, is owned by or licensed to Dainese or its content providers.
You may not copy, reproduce, modify, distribute, sell, or use website content for commercial purposes without written permission.
Third-Party Links
The Dainese website may contain links to third-party websites, tools, payment services, or other external resources. These links are provided for convenience and do not mean that Dainese controls or is responsible for third-party content.
Your use of third-party websites or services may be subject to separate terms and privacy practices.
Disclaimer
The Dainese website and store services are provided for online shopping and customer support purposes. We work to keep website information accurate and available, but we do not promise that the website will always be error-free, uninterrupted, or fully current.
Product selection, availability, prices, descriptions, and website features may change at any time.
Limitation of Liability
To the fullest extent permitted by applicable law, Dainese will not be responsible for indirect, incidental, special, consequential, or punitive damages related to your use of the website, your inability to use the website, or your purchase of products from the online store.
Nothing in these Terms of Service is intended to limit rights that cannot be limited under applicable law.
Changes to These Terms
Dainese may update these Terms of Service from time to time to reflect changes in store operations, website features, policies, or customer services.
When updates are made, the revised version will be posted on this page with a new “Last updated” date. Continued use of the website after changes are posted means you accept the updated terms.
Contact Information
If you have questions about these Terms of Service, your order, shipping, returns, account information, or store policies, contact Dainese customer support at: