Customer Care
Shipping Policy
Dainese offers Free Worldwide Shipping on eligible orders. Please review the information below for order processing, delivery estimates, tracking updates, customs coverage, and shipping support.
Free Worldwide Shipping
Dainese provides Free Worldwide Shipping. Shipping rates are covered by us, so customers are not charged a separate shipping fee at checkout for standard worldwide delivery.
If you have questions about delivery to your location, please contact customer service before placing your order.
Shipping Timeline
Orders are processed before shipment and then prepared for delivery. Estimated timelines may vary during peak periods, holidays, or unexpected service delays.
- Order processing time: 1–3 days
- Estimated delivery time: 2–5 days
- Tracking update time: 1–3 days after shipment
Order Processing Time
Most orders are processed within 1–3 days. Processing includes order review, payment confirmation, item preparation, and shipment setup.
Orders placed during weekends, holidays, high-volume periods, or promotional events may require additional handling time before shipment.
Estimated Delivery Time
Estimated delivery time is 2–5 days after the order has been processed and shipped.
Delivery times are estimates and may be affected by weather, customs review, remote delivery locations, carrier delays, or other circumstances outside normal handling.
Shipping Destinations
Dainese offers Free Worldwide Shipping to supported delivery destinations. Please make sure your shipping address is complete and accurate before submitting your order.
If delivery to a specific location requires additional review, our customer service team may contact you for more information.
Shipping Rates
Standard worldwide shipping is free. Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service.
If such fees occur, they will be covered by us. Customers are not responsible for customs duties, import taxes, brokerage fees, or other government charges related to eligible shipments.
Tracking Information
Once your order has shipped, tracking information will be provided when available. Tracking updates may take 1–3 days after shipment to appear in the tracking system.
If your tracking number does not update immediately, please allow the tracking system time to refresh before contacting support.
Wrong or Incomplete Address
Customers are responsible for entering a complete and accurate shipping address at checkout. Please review your order details carefully before completing your purchase.
If you notice an address error, contact us as soon as possible at [email protected]. We cannot guarantee that an address can be changed after an order has started processing or shipped.
Customs, Duties & Taxes
Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service.
If any applicable customs duties, import taxes, brokerage fees, or government charges occur during delivery, they will be covered by us.
Lost, Delayed, or Damaged Packages
If your package is delayed, missing, damaged in transit, or shows an unusual tracking status, please contact Dainese customer service for assistance.
Email [email protected] with your order number, tracking number, delivery address, and a clear description of the issue. Photos may be helpful for damaged package concerns.
