Customer Care
Contact Us
Need help with your Dainese order or have a question before you shop? Our support team is here to help with orders, shipping, returns, exchanges, product questions, and account assistance.
Email Support
For customer service, please email us at [email protected].
Our usual response time is 24–48 hours. Messages are reviewed during customer service hours in the order they are received.
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM.
What to Include
To help us respond as quickly as possible, please include the details that match your request.
- Your full name and email address
- Your order number, if your message is about an order
- The product name, size, color, or style, if relevant
- A clear description of your question or issue
- Photos, if they help explain a product or order concern
Order Support
Contact us for help with order details, order updates, item questions, or general purchase-related assistance.
Shipping Support
Reach out if you have questions about a shipment, delivery status, shipping details, or information related to your order.
Returns & Exchanges
We can help review return or exchange questions and guide you on what information to provide for faster support.
Product Questions
Ask us about Dainese product details, sizing questions, category information, or help choosing the right gear for your needs.
Account Help
If you need help with account access, account details, or order information connected to your account, send us a message.
Contact Form
Use the contact form on this page to send your request directly to our support team. Please include as much detail as possible.
