Customer Privacy
Privacy Policy
Last updated: October 18, 2025
Dainese respects your privacy. This Privacy Policy explains how Dainese may collect, use, store, and protect customer information when you visit our website, place an order, contact support, create an account, or interact with our online store.
Information We Collect
Dainese may collect information you provide directly, information created through your shopping activity, and information collected automatically when you use our website.
- Name, email address, billing details, and shipping details
- Order details, purchase history, product selections, and account information
- Customer service messages and information you choose to send us
- Website activity, device information, browser type, cookies, and analytics data
- Email marketing preferences when you subscribe or update your preferences
How We Use Information
Dainese uses customer information to operate the store, process orders, respond to customer requests, improve the shopping experience, and communicate with customers when appropriate.
- To process, confirm, manage, and support orders
- To provide customer service and respond to questions
- To help prevent fraud, misuse, or unauthorized activity
- To improve website performance, product pages, and shopping features
- To send marketing emails if you choose to subscribe
Order Processing
When you place an order with Dainese, we use the information you provide to process your purchase, confirm order details, arrange fulfillment, provide customer support, and communicate about your order.
Order-related information may include your contact details, billing information, shipping information, purchased items, and communication history related to the order.
Payment Information
Payments may be processed through PayPal, Stripe, and credit card payment services. Dainese does not need to store full payment card numbers to complete your purchase.
Payment details are handled by the applicable payment processor according to its own security and privacy practices. We may receive limited payment confirmation details needed to complete and support your order.
Cookies & Analytics
Dainese uses cookies and analytics tracking to support website functionality, remember preferences, understand how visitors use the website, and improve the online shopping experience.
Cookies may help with cart features, account access, site performance, traffic measurement, and personalized browsing features. You can manage cookies through your browser settings, but some website features may not work properly if cookies are disabled.
Email Marketing
If you subscribe to Dainese marketing emails, we may use your email address to send product updates, promotional messages, store news, and other marketing communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at [email protected].
Service Providers
Dainese may share limited information with service providers that help operate the website, process payments, manage orders, provide customer support, send emails, support analytics, or perform other store-related services.
These providers are expected to use customer information only as needed to provide services to Dainese.
Data Security
Dainese uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.
No online system can be guaranteed to be completely secure. Customers should protect their account login details and contact us if they believe their information has been used without authorization.
Data Retention
Dainese keeps personal information for as long as needed to provide services, complete transactions, maintain business records, resolve disputes, support customer service, prevent fraud, and meet applicable recordkeeping needs.
Retention periods may vary depending on the type of information, the reason it was collected, and operational requirements.
Customer Privacy Rights
Depending on where you live, you may have privacy rights related to your personal information. These may include the right to request access, correction, deletion, restriction, or a copy of certain personal information.
To submit a privacy request, contact Dainese at [email protected]. We may need to verify your identity before completing a request.
Children’s Privacy
The Dainese website is intended for general ecommerce use and is not directed to children. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to Dainese, please contact us so we can review the request.
International Users
If you access the Dainese website from outside the location where our store operations or service providers are based, your information may be processed in locations different from your own.
By using the website or placing an order, you understand that your information may be handled as needed to provide store services.
Policy Updates
Dainese may update this Privacy Policy from time to time to reflect changes in store operations, website features, customer services, or privacy practices.
When changes are made, the updated version will be posted on this page with a revised “Last updated” date.
Contact Information
If you have questions about this Privacy Policy or want to submit a privacy request, contact Dainese customer support at:
