Return Eligibility

Eligible items may be returned within the 30-day return window when they meet the required condition standards.

• The item must be unused, unworn, and undamaged.
• The item should be returned with original tags, labels, packaging, and accessories when applicable.
• The item must not show signs of wear, installation, washing, alteration, damage, odor, or misuse.
• Proof of purchase or order information may be required to process the request.

Non-Returnable Items

Some items may not be eligible for return depending on their condition, product type, or purchase terms.

• Used, worn, washed, damaged, or altered items
• Items missing original tags, packaging, parts, or accessories
• Items returned without prior customer service approval
• Final sale or clearly marked non-returnable items, if applicable
• Items that cannot be resold for hygiene, safety, or product-condition reasons

How to Start a Return

Before sending any return, please email [email protected] and include the information needed to review your request.

• Your full name and email address
• Your order number
• The item name, size, color, and quantity you want to return
• The reason for your return request
• Photos, if the item arrived damaged, incorrect, or defective

Return Shipping Cost

Dainese offers 30 Days Free Returns for eligible return requests. Customer service will provide the correct return instructions and return details after your request is reviewed.

Do not ship your return before receiving instructions from customer service. Returns sent without approval or to the wrong location may not be accepted.

Refund Process

Once your returned item is received and inspected, your refund will be processed if the return meets the eligibility requirements.

Refund processing time is 3–15 days after the returned item is received and inspected. The time it takes for funds to appear may also depend on your payment provider.

Exchanges

If you need a different size, color, or item, please contact customer service before sending anything back. Our team will review your request and provide the available return or exchange instructions.

Exchange availability may depend on product condition and current inventory.

Damaged or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at [email protected].

Please include your order number, a description of the issue, and clear photos so our team can review the request.

Final Sale Items

Items marked as final sale, clearance final sale, or non-returnable may not be eligible for return or exchange unless required by applicable law or approved by customer service.

Please review the product page and order details before completing your purchase.